Standard Operating Procedure (SOP) for HRAWI Membership Application

Purpose

The purpose of this SOP is to outline the process and requirements for applying for membership with the Hotel And Restaurant Association (Western India) across various membership categories.

Scope

This SOP applies to all prospective members seeking to join HRAWI under the following categories:

Hotel Membership
Restaurant Membership
Associate Membership
Affiliate Membership
Hospitality & Food Services Membership

Membership Criteria

Applicants must meet the eligibility criteria specific to their membership category as outlined below:

Hotel Membership: For hotels and lodging establishments meeting HRAWI eligibility criteria.
Restaurant Membership: For restaurants and dining establishments complying with HRAWI standards.
Associate Membership: For businesses and service providers connected to the hospitality industry (e.g., suppliers, consultants, vendors).
Affiliate Membership: For organizations indirectly linked to the hospitality industry (e.g., educational institutions, tourism boards).
Hospitality & Food Services Membership: For Quick Service Restaurants (QSRs), Cloud Kitchens, and Food Trucks.

Required Documentation

Applicants must submit the following documents based on their membership category:

Document	Hotel	Restaurant	Associate	Affiliate	Hospitality & Food Services
Shops & Establishment License / Gumasta License ^*	✔	✔	❌	❌	✔
Permit Room License	✔	✔	❌	❌	❌
Lodging House License / Acknowledgement of Gram Panchayat or Local Authority ^*	✔	❌	❌	❌	❌
Eating House License / Acknowledgement of Gram Panchayat or Local Authority ^*	❌	✔	❌	❌	❌
Health Department License ^*	❌	❌	❌	❌	✔
F.S.S.A.I. License ^*	✔	✔	❌	❌	✔
Fire NOC ^*	✔	✔	❌	❌	❌
Incorporation Certificate (if a Ltd. Company)/Partnership Deed- Form 'E' (If a Firm)/ Memorandum or Articles of Association ^*	✔	✔	✔	❌	❌
Annual Report ^*	❌	❌	❌	✔	❌
PAN Card ^*	✔	✔	✔	✔	✔
Tariff Card	✔	❌	❌	❌	❌
Menu Card ^*	✔	✔	❌	❌	✔
List of Partners/Directors/Committee Members/Trustees	❌	❌	✔	✔	❌
Leaflet about activities of the Establishment	❌	❌	✔	✔	❌
Registration Certificate with AICTE/Univercity/State Technical Education Board	❌	❌	❌	✔	❌
List of Courses conducted	❌	❌	❌	✔	❌
Region of Activity (attach list of members)	❌	❌	❌	✔	❌
GST Registration Certificate ^*	✔	✔	✔	✔	✔
Photographs ^*	Exterior, Lobby, Room, Dining	Exterior, Kitchen, Dining	❌	Campus	❌

(*) Indicates mandatory documents

Application Process

Visit https://www.hrawi.com/Apply_form.aspx & select the appropriate category.
Select your desired membership category.
Review and accept the eligibility criteria.
Complete the online application form and upload required documents.
Upon successful submission, you will receive an acknowledgment email confirming receipt of your application.
HRAWI will notify you via email upon approval for payment.

Membership Tenure

Membership is provided on a financial year basis. However, new members admitted in January, February, or March will have their membership extended to the end of the next financial year.

Renewal of Membership

Visit https://www.hrawi.com/login.aspx and log in with your membership credentials.
Steps to Apply Click on the "Renew Membership" tab.
Complete the renewal form and upload necessary documents.
Upon completion, your discount card(s) will be sent within 15 business days. (For Hotel & Restaurant Members).

Updating Member Information mid-year

Visit https://www.hrawi.com/login.aspx and log in with your membership credentials.
Members may update their information by clicking on the Update Profile Tab.

Annual Election Requirements (For Hotel & Restaurant Members)

Members must provide:

Valid email address (for receiving election-related communication)
Mobile number (for receiving OTPs)

Membership Benefits

HRAWI members gain access to:

Industry networking opportunities
Policy advocacy and regulatory support
Educational and training programs
Invitations to HRAWI events and promotions
Market insights and industry updates
20% Discount Cards (For Hotel & Restaurant Members)
EazyDiner Prime Memberships
Bi-monthly Magazines

Contact Information

For further assistance, contact us at membership@hrawi.com or call +91 75067 19070 or WhatsApp us.

Standard Operating Procedure (SOP) for Additional Discount Card of HRAWI

Purpose

The Additional Discount Card is designed to provide extended benefits to hotel members.

Additional Discount Card Policy

Hotel-Specific Issuance: These cards will be issued exclusively in the name of the hotel, with no associated membership rights.
Eligibility: Additional discount cards will be granted only to hotels with a minimum of one and a maximum of two operating restaurants within the hotel premises.
Special Case for Single Restaurant Hotels: If a hotel has only one operating restaurant (excluding room service, dedicated bar, cake shop, or counter sale), the hotel may apply for two additional discount cards for each additional restaurant within the hotel, provided:
The hotel is a valid primary member with no past dues.
The hotel has no accumulated or past dues.
₹ Cost: The cost for one restaurant having two nominee discount card holders is ₹8,000/- + 18% GST.
Payment Discount Restriction: The add-on cards fees cannot avail the advance payment discount.
Strict Compliance: Strict measures will be implemented to ensure all participating restaurants honor the discount cards without exceptions.

Steps to Apply

Login: Visit https://www.hrawi.com/login.aspx and log in with your membership credentials.
Eligibility Check: If eligible, proceed by accepting the terms and conditions.
Provide Details: Enter restaurant and nominee details (name, designation, contact info, and photo).
Payment: Pay ₹8,000 + 18% GST for 1 Restaurant eligible via the Payment gateway (Online / Offline). Upon successful payment, a confirmation mail will be sent.
Add another Nominee / Restaurant Anytime! You can add an additional Nominee / Restaurant later using the view/edit Additional Discount Card tab.

Approval & Dispatch

On approval from the HRAWI Membership Team, the additional discount card(s) will be dispatched to your registered address within 15 business days.

Guidelines

Additional cards are for authorized representatives only and carry no additional membership rights.
Adhere to the terms and conditions of the HRAWI Discount Card.

Contact Information

For further assistance, contact us at membership@hrawi.com or call +91 75067 19070 or WhatsApp us.

FAQs For Membership

1. What are the categories of HRAWI Membership?

HRAWI offers the following membership categories:

Hotel Membership: For hotels and lodging establishments.
Restaurant Membership: For restaurants and dining establishments.
Associate Membership: For businesses and service providers linked to the hospitality industry (e.g., suppliers, consultants).
Affiliate Membership: For organizations indirectly related to hospitality (e.g., educational institutions, tourism boards).
Hospitality & Food Services Membership: For Quick Service Restaurants (QSRs), Cloud Kitchens, and Food Trucks.

2. What documents are required for membership application?

Document	Hotel	Restaurant	Associate	Affiliate	Hospitality & Food Services
Shops & Establishment License / Gumasta License ^*	✔	✔	❌	❌	✔
Permit Room License	✔	✔	❌	❌	❌
Lodging House License / Acknowledgement of Gram Panchayat or Local Authority ^*	✔	❌	❌	❌	❌
Eating House License / Acknowledgement of Gram Panchayat or Local Authority ^*	❌	✔	❌	❌	❌
Health Department License ^*	❌	❌	❌	❌	✔
F.S.S.A.I. License ^*	✔	✔	❌	❌	✔
Fire NOC ^*	✔	✔	❌	❌	❌
Incorporation Certificate (if a Ltd. Company)/Partnership Deed- Form 'E' (If a Firm)/ Memorandum or Articles of Association ^*	✔	✔	✔	❌	❌
Annual Report ^*	❌	❌	❌	✔	❌
PAN Card ^*	✔	✔	✔	✔	✔
Tariff Card	✔	❌	❌	❌	❌
Menu Card ^*	✔	✔	❌	❌	✔
List of Partners/Directors/Committee Members/Trustees	❌	❌	✔	✔	❌
Leaflet about activities of the Establishment	❌	❌	✔	✔	❌
Registration Certificate with AICTE/Univercity/State Technical Education Board	❌	❌	❌	✔	❌
List of Courses conducted	❌	❌	❌	✔	❌
Region of Activity (attach list of members)	❌	❌	❌	✔	❌
GST Registration Certificate ^*	✔	✔	✔	✔	✔
Photographs ^*	Exterior, Lobby, Room, Dining	Exterior, Kitchen, Dining	❌	Campus	❌

3. How do I apply for HRAWI Membership?

Visit https://www.hrawi.com/Apply_form.aspx & select the appropriate membership category.
Select your desired membership category.
Review and accept the eligibility criteria.
Complete the online application form and upload required documents.
Upon successful submission, you will receive an acknowledgment email confirming receipt of your application.
HRAWI will notify you via email upon approval for payment.

4. How long is the membership valid?

Membership is valid for the financial year (April to March). If you join in January, February, or March, your membership is extended until the end of the next financial year.

5. Is there a membership fee?

Yes, membership fees are applicable across all categories. For specific fee details, please contact the HRAWI membership team.

6. How can I renew my membership?

Visit https://www.hrawi.com/login.aspx and log in with your membership credentials.
Click on the "Renew Membership" tab.
Complete the renewal form and upload necessary documents.
Upon completion, your discount card(s) will be sent within 15 business days. (For Hotel & Restaurant Members)

7. Can I update my information after becoming a member?

Yes. Members can update their information anytime by logging in with your membership credentials at https://www.hrawi.com/login.aspx and selecting the "Update Profile" tab.

8. What are the benefits of HRAWI Membership?

HRAWI members enjoy:

Industry networking opportunities
Policy advocacy and regulatory support
Educational and training programs
Invitations to HRAWI events and promotions
Market insights and industry updates
20% Discount Cards (For Hotel & Restaurant Members)
EazyDiner Prime Memberships
Bi-monthly Magazines

9. What are the requirements for participating in the annual election? (For Hotel & Restaurant Member)

Members must provide a valid email address (for election communication) and a mobile number (for OTP verification).

10. How can I contact HRAWI for assistance?

For further assistance, contact us at membership@hrawi.com or call +91 75067 19070 or WhatsApp us.

FAQs For Additional Discount Card

1. How to Retrieve Membership Login Credentials?

Visit https://www.hrawi.com/Login.aspx, enter your User ID/Hotel Membership Number and password. If forgotten, click "Forgot Password" to reset or contact the Membership team for help. Refer to the screenshot below for guidance.

2. How to Fill the Application Form?

Log in to your account, go to the "Additional Discount Card" tab on the dashboard, accept the criteria and eligibility norms, and complete the form. Refer to the screenshot below for guidance.

3. How to Select Payment Options?

At the end of the form, choose "Online" for UPI, Cards, Netbanking, or PhonePe, or "Offline" for NEFT/cheque. Refer to the screenshot below for guidance.

4. How to Get Acknowledgment for Online Payment?

After completing the online payment, a confirmation pop-up from Airpay will appear. You can also view the invoice and receipt in the "Additional Discount Card" tab.

5. How to Get Acknowledgment for Offline Payment?

After selecting offline payment, enter the transaction details on the next page or save it to fill later. Once the payment is processed, email the transaction details to membership@hrawi.com for verification and acknowledgment.You can also view the invoice and receipt in the Additional Discount Card Tab.

6. How to Confirm the Additional Discount Card?

After payment, you'll receive an acknowledgment email on the registered email ID as well as the nominee email ID, stating the status of the discount card and timelines to receive the cards. In case the additional discount card is rejected or declined, the membership team will contact you.

7. What If I Want Only One Discount Card for a Nominee?

Payment covers both nominees and cannot be split. However, you can add the second nominee later at no additional charge.

8. How to Add Another Nominee or Restaurant?

Log in, click "View/Edit Details" to add or edit a second nominee at no extra charge. You can also add another restaurant for an additional 20% discount card. Refer to the screenshot below for guidance.

9. Can I Apply Without a Restaurant in My Hotel?

No, you must have a minimum of one or a maximum of two operational restaurants to apply for the HRAWI 20% Additional Discount Card.

10. What is the Purpose of the Additional Discount Card?

The Additional Discount Card is designed to extend benefits to hotel members with on-premises restaurants, enhancing their membership experience with HRAWI.

11. How Many Discount Cards Can a Hotel Apply For?

Hotels with a minimum of one and a maximum of two operating restaurants can apply for two additional discount cards for each additional restaurant on their premises.
Dedicated bars, cake shops, room service, and counter sales are not counted as restaurants.

12. What is the Cost of the Additional Discount Card?

The cost for one restaurant with two nominee discount cardholders is ₹8,000 + 18% GST.

13. What is the payment policy for an Additional Card taken in the last quarter of the Financial Year?

A member taking an Additional Card in the last quarter of the Financial Year must pay for the quarter of the current financial year on a prorated basis, along with 12 months for the next financial year. Full payment is required before issuance, and records will be updated accordingly.

14 . Is There a Discount for Advance Payment of the Card Fees?

No, the add-on card fees are not eligible for an advance payment discount.

15 . What steps should I follow to apply for an Additional Discount Card?

Login: Visit https://www.hrawi.com/login.aspx and log in with your credentials.
Eligibility Check: Confirm your eligibility and accept the terms and conditions.
Provide Details: Enter details for the restaurant and nominees (name, designation, contact info, and photo).
Payment: Pay ₹8,000 + 18% GST through the online or offline payment gateway. A confirmation email will be sent upon successful payment.
Add Nominees Anytime: Additional nominees or restaurants can be added later through the "View/Edit Additional Discount Card" tab.

16. How Long Does It Take to Receive the Card?

After approval from the HRAWI Membership Team, the cards will be dispatched to your registered address within 15 business days.

17. What Happens If a Restaurant (restaurant applied for the Additional Discount Card) Does Not Honor the Discount Card?

Strict measures will be implemented to ensure all participating restaurants honor the discount cards without exceptions.

18. How to View Restaurant's Additional Card on the HRAWI Website?

Visit the HRAWI website, go to the Membership dropdown, select the Discount Card tab, and search using your hotel's primary Membership No. or the Additional Discount Card Membership No. Refer to the screenshot below for guidance.

19. Can I Transfer the Discount Card to Another Nominee?

No, the Additional Discount Card is non-transferable once issued. A nominee can only be changed during the renewal process.
Loss of Card: In case of a lost card, a replacement fee of ₹1,180/- (inclusive of GST) will be charged. The replacement card will be issued in the same name as per the original application, and no name change is allowed.

20. Can I Apply for an Additional Discount Card at Any Time?

Yes, applications for the Additional Discount Card are accepted year-round. However, approval and dispatch timelines apply.

21. How Long Is the Discount Card Valid?

The card is valid for a year from 1st June to 31st May of each year. Renewal of primary membership is required to continue availing of the benefits.

22. What Discounts Are Offered with the Additional Discount Card?

The Additional Discount Card offers a 20% discount at participating HRAWI member restaurants for dine-in services only.

23. How Can I Get Assistance If I Face Issues?

For assistance, you can:

Email: membership@hrawi.com
Call / WhatsApp: +91 75067 19070

Standard Operating Procedure (SOP) for HRAWI Membership Application

Purpose

Scope

Membership Criteria

Required Documentation

Application Process

Membership Tenure

Renewal of Membership

Updating Member Information mid-year

Annual Election Requirements (For Hotel & Restaurant Members)

Membership Benefits

Contact Information

Standard Operating Procedure (SOP) for Additional Discount Card of HRAWI

Purpose

Additional Discount Card Policy

Steps to Apply

Approval & Dispatch

Guidelines

Contact Information

FAQs For Membership

FAQs For Additional Discount Card

Hotel And Restaurant Association (Western India)
04, Candy House, 1^st Floor, Mandlik Road, Colaba, Mumbai - 400001

022 - 2202 4076 / 2283 1624 / 2281 9773 / 2202 3515

+91 75067 19070

asg@hrawi.com

Standard Operating Procedure (SOP) for HRAWI Membership Application

Purpose

Scope

Membership Criteria

Required Documentation

Application Process

Membership Tenure

Renewal of Membership

Updating Member Information mid-year

Annual Election Requirements (For Hotel & Restaurant Members)

Membership Benefits

Contact Information

Standard Operating Procedure (SOP) for Additional Discount Card of HRAWI

Purpose

Additional Discount Card Policy

Steps to Apply

Approval & Dispatch

Guidelines

Contact Information

FAQs For Membership

FAQs For Additional Discount Card

Hotel And Restaurant Association (Western India) 04, Candy House, 1st Floor, Mandlik Road, Colaba, Mumbai - 400001

022 - 2202 4076 / 2283 1624 / 2281 9773 / 2202 3515

+91 75067 19070

asg@hrawi.com

Hotel And Restaurant Association (Western India)
04, Candy House, 1^st Floor, Mandlik Road, Colaba, Mumbai - 400001